FAQs
Have questions? We’ve got answers.
Products & Materials
Q: Are your gloves made from real leather?
Yes! All Elias Leathers gloves are handcrafted from 100% genuine full-grain leather — we never use synthetic or bonded materials.
Q: Do your gloves come with a warranty?
Absolutely. Every pair includes a 6-month craftsmanship warranty covering stitching or material defects. If something isn’t right, we’ll repair or replace it — free of charge.
Q: Can I request custom-made gloves?
Yes! If you’re looking for a specific glove design, color, or size, email us at Helpdesk@eliasleathers.com and we’ll be happy to discuss customization options.
Shipping & Delivery
Q: Where do you ship from?
All orders ship directly from our workshop in Darby, Pennsylvania, USA.
Q: Do you ship internationally?
Currently, we ship within the United States. For international requests, please email us for a custom quote.
Q: How long does delivery take?
- Order Processing: 1–2 business days
- Estimated Delivery: 7–14 business days (Standard Shipping)
Q: How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with your tracking number and link to track your package.
Returns & Refunds
Q: What is your return policy?
We accept returns within 7 days of delivery for unused gloves in their original packaging. Custom or personalized items are not eligible for return unless defective.
Q: Do I have to pay for return shipping?
Customers are responsible for return shipping costs unless the product is defective or an incorrect item was sent.
Q: How do I request a return or exchange?
Email us at Helpdesk@eliasleathers.com with your order number and reason for return or exchange — our support team will assist you.
Q: When will I receive my refund?
Refunds are processed within 14 business days after we receive and inspect your returned item. Funds are sent back to your original payment method.
Payments & Security
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
Q: Is your website secure?
Yes. Our website uses SSL encryption and trusted secure payment gateways to keep your data protected. Your payment information is never stored on our servers.
Orders & Customer Service
Q: Can I change or cancel my order?
If your order hasn’t been shipped yet, we may be able to modify or cancel it. Please contact us immediately at Helpdesk@eliasleathers.com.
Q: I received the wrong or defective item. What should I do?
We sincerely apologize! Please email us with your order number and a photo of the issue, and we’ll resolve it promptly.
Q: How can I contact customer service?
You can reach us anytime:
📧 Customer Support: Helpdesk@eliasleathers.com
👨💼 Manager: Henry@eliasleathers.com
📍 Address: 211 N 6th Street, Darby, PA 19023, USA
Other Questions
Q: Do you offer discounts or promotions?
Yes, we occasionally offer exclusive deals and seasonal discounts. Subscribe to our newsletter or follow us on social media to stay updated.
Q: Do you offer wholesale or bulk pricing?
Yes! For bulk orders or wholesale opportunities, please contact Henry@eliasleathers.com.
Still Need Help?
If your question isn’t listed here, don’t worry — our support team is happy to help!
📧 Email: Helpdesk@eliasleathers.com