Refund Policy
At Elias Leathers, we take pride in the quality and craftsmanship of our handmade leather gloves.
If you’re not completely satisfied with your purchase, we’re here to help make it right.
Return Eligibility
We accept returns under the following conditions:
- You must request a return within 7 days of receiving your order.
- The item must be unused, undamaged, and in its original packaging.
- Proof of purchase (such as an order number or receipt) is required.
- Custom or personalized items are not eligible for return unless they arrive defective.
How to Start a Return
To initiate a return, please email us at:
📧 Helpdesk@eliasleathers.com
Include the following details in your message:
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
Once your return is approved, we’ll provide you with detailed return instructions and the return shipping address.
Refunds
- Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 14 business days.
- Shipping costs are non-refundable, unless the return is due to an error on our part.
Exchanges
Need a different size, color, or style? We’re happy to offer an exchange (subject to stock availability).
To request an exchange, please contact us within 7 days of delivery at
📧 Helpdesk@eliasleathers.com
Return Shipping Costs
- If the item is defective or incorrect, Elias Leathers will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping.
- We recommend using a trackable shipping method to ensure safe delivery.
Return Address
Elias Leathers, LLC
211 N 6th Street
Darby, PA 19023
USA
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery.
We’ll work quickly to replace or refund your order at no cost to you.
Need Help?
If you have any questions about returns, refunds, or exchanges, feel free to contact our support team anytime:
📧 Helpdesk@eliasleathers.com